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"The one with Shep's new book 'I'll Be Back'" Shep Hyken E31
Manage episode 307285531 series 3007501
Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Understand what TRUE customer loyalty looks like AND how to get it from Hall of Fame Speaker, Shep Hyken!
Have a listen as Shep gives us great insights from his new book, “I’ll Be Back: How To Get Customers To Come Back Again And Again” such as
- How do you create loyal customers
- What is the F-bomb of Customer Service?
- Moments of magic, misery...and mediocrity
- Creating an "I'll Be Back Culture"
- Just as important to avoid "meh" moments
- Don't confuse a repeat customer with a loyal customer
- Simple doesn't mean easy
And it’s not a CX Passport episode without a little travel, right? Check out Shep’s favorite airport restaurants and listen in as he tells some of his great business travel experiences. Find out why New Zealand is amazing and what is the only bean Shep will eat.
Learn about all that from Shep!
Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.
Episode resources:
Book Title “I’ll Be Back: How To Get Customers To Come Back Again And Again”
Book Site illbebackbook.com
Shep Hyken www.linkedin.com/in/shephyken/
Web Site hyken.com
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