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"The one with sake, churrascarias, CX controversies and 4 steps to CX glory" - Jimmy Hosang E53
Manage episode 321213511 series 3007501
Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
🎤Come for the food & travel, stay for the customer experience wisdom in "The one with sake, churrascarias, CX controversies and 4 steps to CX glory" with Jimmy Hosang of The Modular Analytics company in CX Passport E53🎧
🎭Another CX career launched from a performing arts background!
🔊4 steps to insights and actions from the customer's ACTUAL voice
😱Controversy alert!...Views on scripts in contact centers
🎵What do Bono and the Edge have to do with contact centers?
🤖ALEXA! - The voice experience bringing humanity to automation?
🍣🍶A lost day...and night...in the food scene in Japan
Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.
Episode resources:
Jimmy Hosang: www.linkedin.com/in/jimmy-is-analytics/
The Modular Analytics Company: www.tmac.ai/
164 에피소드
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