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"The one with all the gold dust" Gavin Scott E32
Manage episode 307285530 series 3007501
Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Get all sorts of Customer Service gold dust from Gavin Scott. Learn about the 5 key areas for delivering great customer service. Gavin, through storytelling and wisdom, shares his gold dust for customer experience and customer service throughout the episode.
Understand why storytelling matters...and how grandads tell great stories!
Why does the “Next Play or Customer Next” attitude help customer service agents succeed?
Do you realize how reffing soccer (or football for my global friends) and customer experience are related?
Hear about an amazing experience at the Ritz Carlton Sharm El Sheikh in Egypt that cemented a lifetime customer.
Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.
Episode resources:
Gavin Scott: www.linkedin.com/in/gavinscottltd/
Web: gavinscott.me
Book: Finding Gold Dust: How to Create Exceptional Customer Experiences
Podcast: Customer Service Gold Dust gavinscott.me/podcast/
164 에피소드
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