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"The one with a seamless customer journey" Ido Bernstein-HaCohen E34
Manage episode 307285528 series 3007501
Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
We are all so tired of customer service interactions that feel like we’re starting over each time we interact with a company. Today’s guest, Ido Bornstein-HaCohen is on a mission to change that.
What’s one word to describe 20+ years of customer engagement changes? Find out in this episode.
Create those seamless cross-channel interactions. Learn how to design a proactive approach to customer engagement. Stop treating each interaction as a new conversation.
Don’t wait for me to ask...tell me my delivery is late. That’s possible and more brands could and should be doing it. Even the 2021 Texas power outage tragedy makes an appearance in how brands, specifically power companies, could improve on how to reach out to customers.
Ido talks to us about his Thailand travel and how he’s seen his kids transform with each trip into more creative, more open, more outgoing young adults.
It’s a great chat with Ido!
Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.
Episode resources:
Ido Bornstein-HaCohen: www.linkedin.com/in/idohacohen/
Twitter: @idohacohen
Web: www.verint.com
164 에피소드
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