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"The one where there is no one ideal customer" Elaine Lee E40
Manage episode 307815574 series 3007501
Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
When you’ve been a part of the CX community for decades, you know what matters most. Today’s guest, Elaine Lee, shares her thoughts on how to really understand your customer. Stop treating them like averages, or ideal customers, and instead get to really know your customer.
👨🔬Don't average your customer out into an amorphous blob
🗣TALK to your customer...no really TALK to your customer
📞Contact centers are undervalued
🙉There's no hiding from the customer when you listen to them
👂The value of call listening sessions
🙅♀️There is NO such thing as an ideal customer
🎨Design a VOC program where a customer WANTS to give you their voice
🛴Be a traveler in your own city
🏡Staying with families on a trip Cuba
Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.
Episode resources:
Elaine Lee: www.linkedin.com/in/elaine-lee-8080742
Website: www.reynoldsbusbylee.com
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