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Marcel Stroop - 5CA - The Difference Between Remote-Friendly And Remote-First Companies
Manage episode 269160223 series 2422471
Are you remote-friendly or remote-first? What's the difference? Trust and transparency to start with. Zoom Happy Hours are not going to make a difference if you don't build a culture that embraces everyone in your distributed team and measure them by output - not hours at the desk.
5CA is almost 100% WFH - all the agents are WAHA. Their B2B sales head Marcel Stroop talks to CX Files about how you can embrace remote working and how it can improve CX.
301 에피소드
Manage episode 269160223 series 2422471
Are you remote-friendly or remote-first? What's the difference? Trust and transparency to start with. Zoom Happy Hours are not going to make a difference if you don't build a culture that embraces everyone in your distributed team and measure them by output - not hours at the desk.
5CA is almost 100% WFH - all the agents are WAHA. Their B2B sales head Marcel Stroop talks to CX Files about how you can embrace remote working and how it can improve CX.
301 에피소드
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