81. How to Track Your Impact as a CSM (Even When Leadership Isn’t)

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

What if your KPIs are hiding your true impact and that’s why you’re not getting promoted? Most CSMs are tracking what leadership asks and missing the real proof that moves careers forward. If your best work is going unnoticed, you’re not alone.

That’s why in this episode, I reveal the three high-impact metrics I personally used to score raise after raise (including how I built a 200k IC role from scratch), the “invisible work” you should start logging today, and how to create your own bulletproof folder of receipts for interviews, promotions, and layoff protection. Hear the small, simple experiments that can lead to company-wide change and find out how to capture the magic that really sets you apart.

You’ll learn how to turn invisible effort into undeniable evidence, make your value pop in every review, and protect yourself from layoffs or missed opportunities. Want to know the "receipts" no one else is collecting but every leader cares about? Press play now and get the edge you deserve.

🛎️ FREEBIES & RESOURCES:

• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at [email protected]

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode81

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

• hit the FOLLOW button so you don't miss out on any new episodes when they drop
• and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails