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Hans van Dam에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Hans van Dam 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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Inbenta Uses AI To Create Meaningful Chatbot Conversations

45:32
 
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Manage episode 302378011 series 2965865
Hans van Dam에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Hans van Dam 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Online marketing, eCommerce, and call centre managers face some pretty tough challenges these days.

Tasked with transforming emails and calls into web traffic, this task can take a long time. And if a company’s website is lacking, visitors will leave in the middle of a transaction!

This sounds like a no-win situation, but Jordi Torras, CEO and Founder at Inbenta, has a solid solution for senior execs in this predicament: Inbenta.

Jordi and host Hans van Dam explore how Inbenta helps companies automate conversations by chatbots.

Initially, Jordi tackled the big problem of frequently asked questions (FAQs) on websites. Most companies have them, but users aren't fans, mostly because even with a search engine the results are all the answers containing every word in the question, and that can be a pretty long list!

Back in the 2010s, Jordi and his team developed successful technology to match user questions with answers. When the age of conversational AI arose, the FAQ-search engine problem remained the same.

Jordi’s early work placed him and his team in the perfect position to create solutions. Inbenta can match user questions with intent, and there’s no need for any training of company staff. In fact, with customer data Inbenta can go live within 24 hours.

Ibenta understands the meaning of what someone says, and that can be mapped to intent. Inbenta is built on a linguistic model, rather than a statistical one.

Inbenta has the linguistic model that requires no training and it extracts potential intent. It then uses machine learning for disambiguation, based on user behavioral patterns.

Jordi Torras on LinkedIn.

Hans van Dam on LinkedIn.

  continue reading

12 에피소드

Artwork
icon공유
 
Manage episode 302378011 series 2965865
Hans van Dam에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Hans van Dam 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Online marketing, eCommerce, and call centre managers face some pretty tough challenges these days.

Tasked with transforming emails and calls into web traffic, this task can take a long time. And if a company’s website is lacking, visitors will leave in the middle of a transaction!

This sounds like a no-win situation, but Jordi Torras, CEO and Founder at Inbenta, has a solid solution for senior execs in this predicament: Inbenta.

Jordi and host Hans van Dam explore how Inbenta helps companies automate conversations by chatbots.

Initially, Jordi tackled the big problem of frequently asked questions (FAQs) on websites. Most companies have them, but users aren't fans, mostly because even with a search engine the results are all the answers containing every word in the question, and that can be a pretty long list!

Back in the 2010s, Jordi and his team developed successful technology to match user questions with answers. When the age of conversational AI arose, the FAQ-search engine problem remained the same.

Jordi’s early work placed him and his team in the perfect position to create solutions. Inbenta can match user questions with intent, and there’s no need for any training of company staff. In fact, with customer data Inbenta can go live within 24 hours.

Ibenta understands the meaning of what someone says, and that can be mapped to intent. Inbenta is built on a linguistic model, rather than a statistical one.

Inbenta has the linguistic model that requires no training and it extracts potential intent. It then uses machine learning for disambiguation, based on user behavioral patterns.

Jordi Torras on LinkedIn.

Hans van Dam on LinkedIn.

  continue reading

12 에피소드

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