Community IT Voices: Rivel Koulle, Help Desk Analyst

Community IT Innovators Nonprofit Technology Topics

Join us for our series featuring interviews with Community IT employees. In this series, we talk about nonprofit technology career paths, career resources, skills, and certifications. We will also touch on mentoring opportunities as you start out on your career and ways to give back if you are further along. If you are wondering what it is like to work at a place like Community IT, you can learn about it here.

In today’s interview, Carolyn talks with Rivel Koulle, Help Desk Analyst, who has been with Community IT over three years, about how he found this job and what attracted him to Community IT. Rivel answers the help desk phones, emails, and live chat and is the first person many people talk to when they have to get in touch for help. He was getting his Comptia A+ certification at Carlos Rosario International School in DC, where he met our CEO, Johan Hammerstrom, and knew he wanted to work at Community IT.
Originally from Cameroun, Rivel has found community in DC and lots of support. His advice for aspiring IT techs is to get the certifications and find people to learn from who will help you grow confidence in yourself.

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Thanks for listening.