Community IT Voices: Norwin Herrera, IT Business Manager


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Today Carolyn talks with Norwin Herrera, IT Business Manager (ITBM), who fills a relatively recent role at Community IT and in the outsourced IT sector.

The Community IT ITBM service provides an outsourced IT manager to clients at a reduced cost to hiring and having an IT manager on staff. This manager is a resource dedicated to matching technology solutions to clients’ business needs. To do this well requires an ongoing conversation with the client to continually understand their business needs, and then effective communication with client staff and leadership about the ways specific technology solutions can meet those business needs.

The ITBM makes recommendations on IT investments, training programs, maintenance, and licenses. They help the client be forward-looking, and act as a vendor-agnostic, trusted advisor with deep knowledge of the nonprofit IT software and platforms available. Because Community IT works in partnership with clients to manage IT needs longterm, sometimes the advice does not involve investing in more, or more expensive, IT tools at all – and when the ITBM develops a long relationship with the client they can be a true asset to the nonprofit.

In this interview, Norwin talks about life advice he would give students to be in a career where they can work from the heart, his background as an immigrant from El Salvador, and the best aspects of this ITBM role for him.

“We do a little bit of everything. We do budget, project management, and analysis. We analyze how your organization is at this moment and what is the best way to go. It’s a pretty interesting position, never boring. It’s always a new challenge, every single day. Because every single organization where we provide support is different.”

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