Artwork

Tim Montague, John Weaver, Tim Montague, and John Weaver에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Tim Montague, John Weaver, Tim Montague, and John Weaver 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Player FM -팟 캐스트 앱
Player FM 앱으로 오프라인으로 전환하세요!

Creating a Customer-Centric Organization in Technology Sales | Kelly Shamblen, CPS | EP193

32:09
 
공유
 

Manage episode 400725270 series 3184523
Tim Montague, John Weaver, Tim Montague, and John Weaver에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Tim Montague, John Weaver, Tim Montague, and John Weaver 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

The solar industry is rapidly evolving, with new technologies and mounting competition forcing companies to adapt or be left behind. On this week's Clean Power Hour, Tim Montague sits down with Kelly Shamblen, Regional Sales Manager West for Chint Power Systems (CPS America), the leading three-phase string inverter manufacturer in North America.
Kelly has been with CPS for six years which is a testament to the company’s ability to recruit and retain top talent. She has a somewhat unconventional background in the solar industry but Kelly has made an indelible mark on CPS during her tenure. Though she didn't have a technical background, Kelly was drawn to CPS's customer-centric culture and tight-knit feel as a smaller organization at the time she joined. She started in operations, getting exposure to finance, logistics, and order processing. This diverse experience gave her a perfect foundation to transition into her current sales leadership position.
Today we explore how inverter manufacturer CPS America creates a customer-centric culture. Guest Kelly Shamblen shares her passion for partnering deeply with customers and problem-solving their toughest needs. With over 90% customer retention, CPS focuses on service and responsiveness when issues arise. Kelly discusses the company's tight-knit, solutions-oriented approach, embracing difficult situations as learning opportunities.
Tim and Kelly also discuss how CPS has built a customer-centric organization in the competitive technology sales industry. Kelly talks about how CPS focuses on treating customers as long-term partners rather than one-off transactions, taking the time to understand their unique needs and challenges.
They also highlight CPS's commitment to responsive customer service. If there are ever any issues with CPS inverters, the team works diligently to diagnose problems and get systems back up and running as quickly as possible.

Key Takeaways

  • What makes CPS stand out?
  • How does CPS handle product issues or rollouts that don't go smoothly?
  • What is CPS's approach to difficult customers or complaints?
  • What opportunities and challenges does CPS's growth present?
  • What is CPS's expected growth?

Kelly Shamblen
CPS America

Support the Show.

Connect with Tim

Clean Power Hour
Clean Power Hour on YouTube
Tim on Twitter
Tim on LinkedIn

Email tim@cleanpowerhour.com

Review Clean Power Hour on Apple Podcasts
The Clean Power Hour is produced by the Clean Power Consulting Group and created by Tim Montague. Contact us by email: CleanPowerHour@gmail.com

Corporate sponsors who share our mission to speed the energy transition are invited to check out https://www.cleanpowerhour.com/support/

The Clean Power Hour is brought to you by CPS America, maker of North America’s number one 3-phase string inverter, with over 6GW shipped in the US. With a focus on commercial and utility-scale solar and energy storage, the company partners with customers to provide unparalleled performance and service. The CPS America product lineup includes 3-phase string inverters from 25kW to 275kW, exceptional data communication and controls, and energy storage solutions designed for seamless integration with CPS America systems. Learn more at www.chintpowersystems.com

  continue reading

249 에피소드

Artwork
icon공유
 
Manage episode 400725270 series 3184523
Tim Montague, John Weaver, Tim Montague, and John Weaver에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Tim Montague, John Weaver, Tim Montague, and John Weaver 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

The solar industry is rapidly evolving, with new technologies and mounting competition forcing companies to adapt or be left behind. On this week's Clean Power Hour, Tim Montague sits down with Kelly Shamblen, Regional Sales Manager West for Chint Power Systems (CPS America), the leading three-phase string inverter manufacturer in North America.
Kelly has been with CPS for six years which is a testament to the company’s ability to recruit and retain top talent. She has a somewhat unconventional background in the solar industry but Kelly has made an indelible mark on CPS during her tenure. Though she didn't have a technical background, Kelly was drawn to CPS's customer-centric culture and tight-knit feel as a smaller organization at the time she joined. She started in operations, getting exposure to finance, logistics, and order processing. This diverse experience gave her a perfect foundation to transition into her current sales leadership position.
Today we explore how inverter manufacturer CPS America creates a customer-centric culture. Guest Kelly Shamblen shares her passion for partnering deeply with customers and problem-solving their toughest needs. With over 90% customer retention, CPS focuses on service and responsiveness when issues arise. Kelly discusses the company's tight-knit, solutions-oriented approach, embracing difficult situations as learning opportunities.
Tim and Kelly also discuss how CPS has built a customer-centric organization in the competitive technology sales industry. Kelly talks about how CPS focuses on treating customers as long-term partners rather than one-off transactions, taking the time to understand their unique needs and challenges.
They also highlight CPS's commitment to responsive customer service. If there are ever any issues with CPS inverters, the team works diligently to diagnose problems and get systems back up and running as quickly as possible.

Key Takeaways

  • What makes CPS stand out?
  • How does CPS handle product issues or rollouts that don't go smoothly?
  • What is CPS's approach to difficult customers or complaints?
  • What opportunities and challenges does CPS's growth present?
  • What is CPS's expected growth?

Kelly Shamblen
CPS America

Support the Show.

Connect with Tim

Clean Power Hour
Clean Power Hour on YouTube
Tim on Twitter
Tim on LinkedIn

Email tim@cleanpowerhour.com

Review Clean Power Hour on Apple Podcasts
The Clean Power Hour is produced by the Clean Power Consulting Group and created by Tim Montague. Contact us by email: CleanPowerHour@gmail.com

Corporate sponsors who share our mission to speed the energy transition are invited to check out https://www.cleanpowerhour.com/support/

The Clean Power Hour is brought to you by CPS America, maker of North America’s number one 3-phase string inverter, with over 6GW shipped in the US. With a focus on commercial and utility-scale solar and energy storage, the company partners with customers to provide unparalleled performance and service. The CPS America product lineup includes 3-phase string inverters from 25kW to 275kW, exceptional data communication and controls, and energy storage solutions designed for seamless integration with CPS America systems. Learn more at www.chintpowersystems.com

  continue reading

249 에피소드

모든 에피소드

×
 
Loading …

플레이어 FM에 오신것을 환영합니다!

플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.

 

빠른 참조 가이드