EP 382: Adapting the hiring process to a new era of agency staffing with Art Boulay and Sue MacArthur

Build a Better Agency Podcast

It’s no secret the job market has shifted immensely over the past 3–4 years. One minute, we’re hitting the brakes and halting all new hires. The next, we’re kicking things back into gear and going through a hiring frenzy with inflated salaries. And now, we’re entering a recession but still need to hire top talent at an affordable price. How do we keep up? This week, I’m talking with Art Boulay and Sue MacArthur, two experts in talent management and agency staffing. They created a perfect formula for assessing potential new hires’ strengths, weaknesses, and full-on red flags that could save you a lot of time before even starting an interview.

This episode is packed with information about how agencies can optimize their hiring in a job market where you only have a few days — rather than a few weeks — to decide on a candidate. I hope you grab a pen and paper and take some notes on this one because this could change your entire approach to hiring new team members.

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

What You Will Learn in This Episode:

• How hiring has changed rapidly in the past 3–4 years
• What agencies should have in place before they begin looking for a candidate
• Why you need to try your best to lock in a new hire in under a week
• Don’t be afraid to make a candidate sweat a little
• Why trying too hard to sell your agency to a candidate could lose you a great hire
• Identifying yellow and red flags for in-office, hybrid, or remote positions
• How to handle and possibly prevent a bad Glassdoor review if you encounter one
• Pay attention to the little things — body language, demeanor, and even their background in the Zoom call
• The most critical things to consider to get the right candidate to accept your job offer