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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
Let’s Drone Out is a lighthearted chatty drone-focussed podcast. and radio show covering anything and everything drone-related! Recorded live and interactively every Thursday 8-9 pm UK time on Youtube, come join the interactive chat. Jack and his wife Tony, as well as the rest of the LDO crew, are here to bring together everyone from noob FPV’ers to pro commercial aerial photographers; keeping tabs on the latest tech, legal, events and drone news, talking to the people behind the headlines a ...
 
Join Malynda Hale, Glenna Gasparian, David Fichtenmayer and Timothy Michael every week, live and on demand, for review and conversation about each new episode of The Walking Dead. Tweet in questions or comments to the hosts all week using the hashtag #TWDAS Don’t forget to follow #theStreamtv NOW on Twitter @theStreamtv and the after show hosts: Malynda Hale - @MalyndaHale Glenna Gasparian - @GlennaBree David Fichtenmayer - @fichtenmayer Timothy Michael - @iamtimothymike theStream.tv Fan Sho ...
 
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show series
 
In this episode, we speak to the team at Zan Compute about how they are using technology to make the lives of employees, building occupants, and visitors better (and safer) through their innovative technology. Understand the pain points and provide the right solutions for your customers and clients The best technology enables users while being flex…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
Happy Thanksgiving! In this episode I share the top things we can learn from the first Thanksgiving (and the holiday in general) to make your life better and grow your business 1. Now is the time to reach out and deepen relationships 2. Innovate in the spirit of adaptability and creativity 3. Re-dedicate yourself to gratitude and the celebration of…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
In this episode, I interview Ed Snowden, executive sales leader, about cultivating and retaining customers and clients. Listening to your clients will help you understand their unmet needs and how you can help them. You must be able to simply articulate your vision and value you bring to your customers and clients You must bring likeability and cre…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
In this episode, I talk about how to be intentional with your hospitality strategy and execute it across your organization. 1. Lead with "yes" 2. Engage with empathy 3. Accelerate behaviors 4. Celebrate the win It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background …
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
In this episode, Raul Galera joins us to discuss marketing and referrals. Your front line employees are the face of your organization People want to share recommendations with friends and family to be helpful Start with your customer in mind and a clear post-purchase path If you recommend a product or service you are putting your name on the line R…
 
In this episode, I talk about the 3 ways great customer experience can fuel your growth: Happy customers spend more Satisfied customers will recommend you Retaining customers is cheaper than finding new ones It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background inc…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
In this episode, I share how Halloween Horror Nights at Universal Studios hit all the right notes for CX this season. Amazing Details Seamless Customer Journey Prioritizing Safety Sales Building Opportunities It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background in…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
Great leaders maximize their time and put that time to great use within their businesses. You have to begin by committing to remove or delegate away tasks that sap time and energy Understand when to say no in your life and business (not to your guests) Understand that you can't continuously chase "more" in your life Visit https://www.killbusy.com/ …
 
For the last minute plug of the place to sign up for the FIRST EVER x-class race in the UK, visit www.ifpv.co.uk/events/184. Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcas…
 
In this episode, I will share tips for maximizing the impact of Customer Service Week. CX week is the first week of October and CX day is October 5. - Keep it simple - Create company wide awareness - Make it memorable through storytelling It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Au…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
No matter what title you give your CX leader, here are the best tips to recruit and select the right person. Invest in the right person in terms of salary, level of authority, and cultural fit Select a CX professional who has spent time in operations and leading teams Choose a leader who understands that results matter and feels responsible for dep…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
Labor day is the time to ensure your team feels celebrated and enabled. Communication will drive understanding Training enables execution Recognition reinforces behaviors It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaura…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
In this episode, I talk about the keys to creating a world class training program for your customer experience. Start with the end in mind Focus on behaviors Design content for all learning styles Recognize and celebrate those who perform well after training It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Key…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
Gabby Leibovich came to Australia as an immigrant child and worked hard. He worked hard at school, he and his brother worked hard at the markets to make some money and he worked hard to build one of Australia's best known and loved online retail brands; Catch of The Day.Gabby is a great Australian success story and a font of wisdom and knowledge ab…
 
In this episode, I interview the dynamic duo at AmFund about creating amazing donor and member experiences: Set expectations through clear communication Sharing the "why" and the mission makes membership and giving meaningful When donors feel included in the successes it gives their donations value Ask donors why they give and what success looks li…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
In this episode, I talk about the 7 pieces of providing amazing customer experiences for your clients and customers. Safety Service Urgency Execution Memories Expectation Inclusiveness It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retai…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
In this episode, I talk to Peter Roles of 4xi Consulting about the challenges of employee engagement and delivering quality in remote locations. Staff in a remote location are looking for a satisfying meal, comfortable lodging, and clean uniforms to help fuel their work. Leveraging technology in the field is a fantastic way to keep teams connected …
 
In this episode, I talk about the importance of communication in today's service environment. 1. Great communication is needed both with your teams and your guests, clients, and consumers. 2. With so many people being cooped up for so long during the pandemic, people have forgotten how to relate to one another 3. The fundamentals of body language, …
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
In this episode, I interview Bennett Bennett from Mashgin about technology, deployment, and customer self service: - Educating customer is key to removing the mystery from technology and empowering users - Infrastructure must be a consideration of any organizational improvements, including technology - Self service is about providing options - so e…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
Jim Penman started a part-time gardening business while earning his PhD in history at Latrobe University. He launched a full-time mowing business in 1982 with a $24 investment.He originally aimed only at taking on subcontractors, but his business grew and he gradually began to specialise in the building up and selling of lawn mowing rounds. By 1989…
 
In this episode, I talk about how to tour your locations and take action to coach your team in the moment You can't lead your team from your office You have to walk your locations and tour with purpose Make sure your team is in the right roles at the right time in the right place It's time for the great service comeback! Tony Johnson is a Customer …
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
Throughout her career as a successful lawyer, Laura Keily felt a great need to address a common problem many people on the opposite end of the table were experiencing. She wanted to relieve her clients from the usual financial roadblocks that prevented them from getting what they deserved. In her determination to preserve business relationships, an…
 
In this episode, I discuss the importance of tradition and the leadership lessons we can learn from our founding fathers. The 4th of July teaches us the power of ritual and culture, as well as the inspirational leadership of John Adams. -Be passionate -Know what you stand for -Beware jealously -Value Family It's time for the great service comeback!…
 
In this episode, Howard Tiersky joins us to discuss digital customer experiences: Understanding what you customers is trying to accomplish is the best place to start. To enable hyper-convenience in digital, you must push back on those who say processes can't be simplified The pandemic has advanced the work-from-home strategy for most organizations …
 
Marathon swimming champion Chloë McCardel believes that we all have the potential to be great at one thing, but may not know what that is. For most of her early life, Chloe identified herself as the best in her class, desiring to swim her way to the Olympics. When things turned out to disappoint, it was here where Chloe got to learn what a breeding…
 
Please don’t forget to watch the show live every Thursday at 8 pm UK time on https://www.youtube.com/letsdroneout and join the chat.Follow us on Facebook: fb.com/letsdroneoute-mail us: letsdroneout@gmail.comsupport the podcast on Patreon: patreon.com/letsdroneoutJoin our Discord: https://discord.gg/8hEVqkMLEGAL NOTICE: Any views expressed by any gu…
 
It is easy to make excuses about why you aren't attracting and retaining talent. But have you really examined your employee experience and leadership behaviors? In this episode we discuss how safety, hospitality, quality, simplicity, and inclusivity can be turned inward on your teams to inspire them to care for customers and stay with your organiza…
 
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