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Elisabeth Braw, scholar at the American Enterprise Institute, presents 'On the Cusp' which focuses on how governments, business and civil society can work together to strengthen countries' defence against existing and emerging threats. Each episode she interviews a guest who is a leader in their respective field.
 
On the Columbia University Sports Management Podcast ('The CUSP Show'), faculty members Joe Favorito and Tom Richardson host thought leaders from across the sports industry as they discuss a wide array of topics. The show is produced by the Columbia University Sports Management program's staff.
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
Right Start Radio is a ministry of the Grace Polaris Church of Columbus, Ohio, and was started over 40 years ago with Pastor Jim Custer producing and then delivering it to local radio stations. Today Right Start can be heard in Ohio, Northern Kentucky, Gainesville and New Plymouth, New Zealand. Right Start is an outreach ministry with a three-fold aim: 1) Stimulate an interest in understanding the Word of God among believers (Colossians 1:28). 2) Strengthen local churches by providing a teac ...
 
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
 
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provid ...
 
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
 
Listen to our podcast to learn all about customer success! Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about CS. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Learn more at www.planhat.com
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
CX-Talks ist der erste deutsche Podcast, der sich speziell mit dem Thema Customer Experience Management beschäftigt. In regelmäßiger Folge werden ausgewiesene Experten aus der deutschen CX-Community zu einem lockeren und informativen Gespräch eingeladen. Der Podcast richtet sich an alle CX Interessierten, besonders an CX Manager sowie alle Mitarbeiter im Marketing, Customer Service und Vertrieb. www.cx-talks.com Kontakt/Anfragen: info@cx-talks.com Photo: J. Velasquez on Unsplash.com
 
A show where we learn about and share everything concerning long range shooting and custom rifle building. Shooting fundamentals, equipment to get started, advanced equipment and building a rifle for precision shooting and long range. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
 
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne B ...
 
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
Having cheated her way into Heaven only to then argue her way out of it, Tani-san is at liberty to continue on her way albeit as the one person in the Universe to whom the usual rules no longer apply. Now follow her adventures as she bounces about in a consequence-free environment causing all sorts of unnecessary problems for people who don't deserve it. And some who do.
 
Do you get that sinking sensation any time you have to have your car fixed? Do you ever wonder what they're doing out there in the repair bay? Do you want to know how to find a 'good' car repair place? Industry professional Dustin Atwood answers all this, and more, each week during the A-1 Custom Car Care show. Dustin is an ASE Certified Master Level technician for light/heavy duty trucks, and cars. Co-hosted by KSGF Radio personality Sarah Myers, and featuring some of your most common quest ...
 
Our podcasts are designed to provide timely insights and practical advice for learning, training, sales and customer service performance challenges confronting organizations across business. These podcasts with leading business and thought leaders explore their most critical challenges and provide practical points of view on how to overcome them.
 
Winning Digital Customers | The Podcast is a live-interview style podcast focused on stories of large-scale digital transformations, told by the people who led them. We're showcasing the names, faces and stories of the folks who have been the impetus behind many major brands’ digital transformations, and taking a look at digital transformations in the context of the major areas in which digital has changed how and where we do business.
 
Men often seek support from various institutions and organizations, like religion, academia, and family counseling. Ironically, their desire to be “good” men draw them into systems and structures which ultimately left them feeling “not good enough”. Common is the man who wants to enjoy certain aspects of life: joking, cussing, having hot sex with his super-hot SO, drinks on Friday, and golf on Sunday. However, we’ve witnessed these men feeling robbed of the peace and joy they sought in those ...
 
On the Cusp of Something Beautiful is a podcast dedicated towards building community and creating family around BIPOC creatives, aspiring creatives, and their allies, seeking to connect deeper with their artistic expression and authentic essence on a cosmic and spiritual level. Each week, Amickoleh Imani will be discussing a range of topics centered around art, creativity, mental health & wellness, and developing a deeper relationship with our intuitive gifts in order to live life with more ...
 
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience. Series 1 features Employee Engagement, Citizen M and CXRockstar. Series 2 features Customer Journey Mapping, GDPR and CX in a pandemic.Series 3 features the CX World Games, Crisis Management, Recovery and UHNW C ...
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.
 
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show series
 
Tha sinn a bruidhinn mu dheoghainn aon no dhà leabharaichean agus programmen a bhith sinn a leughadh agus a choimhead an seachdainn seo. Ann an program seo, tha sinn a bruidhinn mu dheoghainn Ronia, Nighean a' Mheirlich - BBC Alba air iPlayer An e Ailbhean tha Siud na Mo Frids fo laimh Caroline Crowe agus Claudia Ranucci, Acair Books Nigheanan Mora…
 
Episode 350 - We move onto English Premier League gameweek 5 and undoubtedly the biggest match of this weekend has to be Tottenham vs Chelsea. Spurs away is always a tough match but Chelsea look for their third consecutive away win over their North London rivals. Live on Sky Sports Premier League we highlight 3 of the best bookmaker offers availabl…
 
Greed is good! Isn't it? Or is that just in the movies? Coveting, lusting, lying - these are things that come naturally to us. If we were writing our own moral code - as many are trying to do, today - we'd have a very different list of "Thou Shalt Nots" than the one God gave us. How can we be "good without God" when we can't even define good withou…
 
Host Elisabeth Braw speaks to Kusti Salm, Permanent Secretary of the Estonian Ministry of Defence, about Zapad-2021, Russia’s quadrennial military exercise. Salm previously served as the Director General of the Estonian Centre of Defence Investment.저자 Elisabeth Braw
 
In this week’s episode, Amickoleh sits down with fitness trainer Amanda Jane Snyder. Amanda shares her journey of how healing from a back injury led her to transition out of a career in acting, and into the world of fitness. She also shares with us the impact mindfulness can have in healing, creating better nutritional habits, and how embodying our…
 
Join Kristen Hayer in conversation with Bob London, Founder and CEO at Chief Listening Officers as we discuss ways to tear down the wall between customers and vendors by spurring thought-provoking conversations. Webinar Registration Link Here: https://bit.ly/3tBHhylThe Success League Leadership Program: https://www.thesuccessleague.io/customer-succ…
 
This is the first in a 5-part series. In late 2019 I released a book about Airbnb’s meteoric rise. It was titled The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. As you can imagine, the timing of The Airbnb Way wasn’t optimal, as Airbnb faced its share of challenges with dramatic decreases in trav…
 
Joe and Tom are joined by Charlie Shin, Columbia Sports Management Lecturer and VP of Data Strategy & Analytics for the Indianapolis Colts, to discuss data strategy, monetizing digital assets, and more. Charlie Shin is a seasoned sports executive with more than 20 years of experience in customer strategy and marketing. Prior to the Colts, Charlie w…
 
"In Adam's fall, we sinned all." If you had been a young child in America in 1690 you would have opened your primer on the first day of school to read that foundational truth: In Adam's fall, we sinned all. Thankfully there came a mirror-image Adam; not rebellious, but righteous; not a grabber, but a giver. We'll get back into Romans 5 where Pastor…
 
Episode 349 - Manchester City came all so close to becoming European club champions least season, being pipped by Chelsea. They open their 2021/22 campaign at the Etihad Stadium versus RB Leipzig who have made the Semi Finals and the last 16 across the last 2 Champions League seasons. Live on BT Sport we highlight 3 of the best bookmaker offers ava…
 
Episode 348 - Last night's opening action saw the shock defeat of Manchester United in Berne. Tonight see's Liverpool take on AC Milan in a real glamour tie at Anfield. Ibrahimovic, Salah, Mane and Van Dijk, should all play in what is sure to be a cracker. Live on BT Sport we highlight 3 of the best bookmaker offers available right now, if you fanc…
 
Chief Revolution Officer John DiJulius of the DiJulius Group discusses the best way to capitalize on revenge spending. The last 18 months have built up a lot of demand and consumer savings are near record highs. However, customers are now pickier than ever about which companies they do business with. Learn how you can position your business to hand…
 
Since we start our lives as sinners, what does that mean for babies who die - even babies still in the womb? Our doctrinal assertion that "all are under sin" has profound practical implications - because tragedies do happen, and death may come to the most innocent among us. Does God count them as innocent, or as sinners? We have multiple assurances…
 
The National Party is calling for the government to release a long-awaited report on Oranga Tamariki. The Minister for Children Kelvin Davis appointed a four person panel earlier this year to provide him with independent advice. Their report was originally due by the end of June. National's Children and Oranga Tamariki spokesperson Harete Hipango t…
 
In this podcast, Gordon Sexton, an Industry designer at Genesys, explains the value that end-to-end journey orchestration brings companies, and how it’s fueled by rich data from Genesys and strategic partners like Adobe.저자 Genesys Influencer Relations
 
Host Elisabeth Braw speaks to Ojars Kalnins, a member of Latvia’s parliament and vice chair of its foreign affairs committee, about Belarusian President Alexander Lukashenko’s escalating grayzone aggression against Belarus’s European neighbors. Kalnins, a long-time parliamentarian, previously served as Latvia’s Ambassador to the United States from …
 
Episode 347 - The new PGA Tour season kicks-off just 10 days after Patrick Cantlay made the putt to become the 2020/21 FedEx Cup Champion. The Fortinet Championship in California sees a 156-man field, with World Number 1 Jon Rahm the tournament favourite. Live on Sky Sports Golf, we highlight 3 of the best bookmaker new customer offers available ri…
 
A term we use a lot in business and customer experience is 'confidence', but where does that confidence come from? It comes from trust. It's easy to forget how fundamental trust is to any relationship, including economic relationships. When we talk about the whole customer experience journey, we need trust to move forward with all elements of the c…
 
Matt is joined by Sarah and Gary to review Sky's quirky forensic/crime drama hybrid Wolfe from Paul Abbott. Gruff new BBC Two drama The North Water. BBC Two comedy Alma's Not Normal returns for a full series after the award-winning pilot episode. And Daisy Haggard's comedy drama Back to Life returns for a second series.…
 
The importance of the employee engagement has been featured on this podcast throughout several episodes. And while there is a strong connection between engaged employees and engaged customers, the two programs are typically separate. Employee experience is run by HR, customer experience is run by CX pros, and the two typically don’t interact much. …
 
It’s been a long 18 months of pandemic life, and customers are feeling the stress and fatigue of constant uncertainty and chaos. They are yearning for a break and a chance to feel calm and normal. But when they try to escape with a night out or a trip, they’re met with disappointing service. Companies have to stop using COVID as an excuse for bad s…
 
Ryan Beachum has sought to apply his knowledge of the hospitality industry to provide desperately needed solutions. Having previously worked with some of the largest developers in the industry, Beachum saw an opportunity to serve timeshare owners beyond what was offered and so he began building his business idea, ResortShare - from the ground up. I…
 
On this episode Joe and Tom talk about Texas Frightmare Weekend 2021, things we don't like about conventions, From Dusk Till Dawn 3: The Hangman's Daughter, Karen and Amazing Spider-Man issue #80. Listen to the Podcrap atwww.BOYGOB.com Watch the podcast LIVE at 10pm Central Sundays at DWN's Terrible Horror Crap Podcast | FacebookorFancy Dan - YouTu…
 
All sin is a choice - but not necessarily our choice! We're studying Romans 5, grappling with what theologians call, "original sin" - the corruption we inherited from great-grandfather Adam. How can I be held responsible for the bad actions of another, a long time ago? The good news is that, although we became sinners through someone else's sin, we…
 
We're summoning this time. For real. We got everything. We're going to finish this today. The Underworld Travel Customs Office (UTCO) enamel pins are here! You can advertise your employment with the Underworld here: Ko-fi Shop Credits Writer - Nicole Tan Noel - Nicole Tan Eva - Emily Lai Lily - Wonyoung Seo Music Credits “The Confrontation” and “Th…
 
Wie optimiert man die Customer Experience bei StepStone? Wer sind überhaupt die Kunden? Und wie bringt man die Erwartungen von Jobsuchenden und Unternehmen unter einen Hut? Darum geht es in dieser Folge von CX-Talks. Zu Gast ist Stephan Limpert, Head of Customer Experience & Quality Management bei StepStone. Wir reden über das gesamte Handwerkszeug…
 
Our culture is fixated on the issue of Identity. The Bible can help us with that! Every human comes into the world with the same identity: Sinner. We are rebels against God by nature as well as by choice. If we don't understand that, we won't grasp the good news as Paul is laying it out for us in the book of Romans. And once again in our study toda…
 
Good Saturday morning! Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: Leadership in the shop. How to deal with unhappy clients or customers. How to handle leaders and coworkers who are poisonous to a team. Gas prices and inflation in Missouri. Dustin and Sarah also take time to reflect on this da…
 
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