최고 Travel Experts 팟캐스트 (2024)

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#121: Looking for REAL Innovation in Hospitality with Bashar Wali & Eric Jafari 34:17

2d ago34:17

34:17

In a world where traditional hotel experiences are becoming obsolete, how can the hospitality industry transform from merely providing a place to stay into a platform for genuine human connection and personal transformation? In this episode, Steve Carran speaks with Bashar Wali and Eric Jafari as they challenge the status quo of hotel innovation. M…

1
Top 5 Guy Trips 14:28

14d ago14:28

14:28

Today’s episode we will discuss Bachelor parties, Father’s Day, or a big birthday celebration – there’s no shortage of reasons to get away with the guys. Subscribe Put 5-star rating (Be nice) How to be a part of the show as a caller Newsletter sign-up E-course registration Shareable link to episode Send us a text and let us know what you thought of…

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#120: Pelican CEO JC Curleigh & Brad Steward on Turning Moments into Momentum in Independent Hotels 32:18

4d ago32:18

32:18

In this episode, Steve and David speak with Brad Steward from Caravan Outpost and JC Curleigh, CEO of Pelican Products, as they share their insights on building momentum through impactful moments in their respective industries. Brad Steward discusses his transition from the action sports business to hospitality, highlighting the creation and unique…

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#119: Hotel Tech Challenges and Opportunities | with Jeff Kessinger 18:03

8d ago18:03

18:03

In this episode, David and Steve interview Jeff Kessinger, Vice President of Sales at Jonas Hospitality, who shares his journey from being a night auditor to becoming a 20-year veteran in hotel technology sales. Jeff dives into pressing industry challenges like labor shortages, technology overload, and fragmented systems, while exploring solutions …

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#118: Optimizing Hotel Operations with Predictive Technology | with Katherine Grass 10:51

9d ago10:51

10:51

This episode features an engaging conversation with Katherine Grass, CEO of Optii. Discover how technology, AI, and data-driven solutions are revolutionizing hotel operations, improving efficiency, and enhancing the guest experience. Katherine discusses her journey into hospitality technology and how AI is transforming hotel operations, particularl…

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#117: Streamlining Sales & Management for Hotel Group Bookings, Meetings & Events | with Joonas Ahola 16:04

10d ago16:04

16:04

In this episode, hosts Steve Carran and David Millili sit down with Joonas Ahola, founder of Meeting Package. Having started his entrepreneurial journey at age 16 with an event agency, Ahola discusses how his frustration with the RFP process led him to create Meeting Package, a comprehensive CRS platform for groups, meetings, and events sales. He s…

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#116: Protecting Hotel Staff: Panic Button Technology | with Ryan Heideman 4:41

11d ago4:41

4:41

This episode features Ryan Heideman, Vice President of Sales at React Mobile, as he joins hosts Steve Carran and David Millili to discuss the latest innovations in hotel safety technology. Ryan shares his journey into the hospitality tech space and provides an in-depth look at how React Mobile is leading the way in workplace safety for hotels. In t…

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#115: Optimizing Hotel Websites to Convert Direct Bookings | with Pablo Revale & Rodrigo Perez Garofalo 22:00

14d ago22:00

22:00

In this episode, host Steve Carran speaks with Pablo Revale, CEO of Zerf, and Rodrigo Perez Garofalo, CPO of Zerf, live from the floor of The Hospitality Show. Zerf is a tech company helping hotels recover lost revenue by securing more direct bookings through website optimization, testing, and data-driven solutions. Pablo and Rodrigo discuss their …

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#114: Improving Grab & Go Retail for Hotels | with Adam Smock 10:21

15d ago10:21

10:21

In this episode, hosts Steve Carran and David Millili sit down with Adam Smock from Impulsify, a retail technology company revolutionizing hotel grab-and-go markets. A former hotelier with over 20 years of experience, Smock discusses how Impulsify helps properties maximize their retail spaces through custom technology solutions, data analytics, and…

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#113: Seamless Hotel Software Integrations & Scalability | with Josh Graham 15:25

16d ago15:25

15:25

Join hosts Steve Carran and David Millili as they interview Josh Graham, Head of Market Development at Cloudbeds, on the trade show floor of The Hospitality Show in San Antonio. In this insightful episode, Graham discusses Cloudbeds' evolution from serving small properties to accommodating larger hotels, their innovative approach to integrations, a…

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#112: Procurement & Supply Chain Management for Hotels | with Walt Sheffler 9:45

17d ago9:45

9:45

Join hosts Steve Carran and David Millili on the trade show floor for an insightful conversation with Walt Sheffler, CEO of Avendra, a leading professional procurement services company in the hospitality industry. In this episode, Walt shares his journey from Penn State accounting major to hospitality industry leader, revealing how a shortage of ac…

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#111: Reducing Hotel Chargebacks & Payment Fraud | with Theresa Ellsworth 7:56

18d ago7:56

7:56

In this episode, hosts Steve Carran and David Millili speak with Theresa Ellsworth from Sertifi at the Hospitality Show. Theresa, a hospitality technology veteran, discusses the growing challenge of credit card fraud and chargebacks in the hotel industry. She shares valuable insights on preventing criminal fraud, handling friendly fraud, and implem…

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#110: Earned Wage Access: Revolutionizing Employee Compensation | with Tate Hackert 42:07

24d ago42:07

42:07

In this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Tate Hackert, founder and president of ZayZoon, to discuss earned wage access and financial empowerment in the hospitality industry. Hackert shares his entrepreneurial journey from small-town beginnings to revolutionizing employee pay access, along with insig…

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#109: Navigating Growth and Strategy in Hospitality | with Benjamin Rafter 30:26

25d ago30:26

30:26

How is Springboard addressing the housing affordability crisis for hospitality workers in expensive markets? Join hosts David Millili and Steve Carran as they sit down with Benjamin Rafter, President and CEO of Springboard Hospitality, for an insightful discussion about the intersection of technology and hospitality. With a unique background spanni…

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#108: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 3 30:35

27d ago30:35

30:35

Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear fro…

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#107: Hurricane Milton, Jose Andres Hotel Brand, Top Business Destinations, & Retaining Hoteliers | Hospitality Hot Topics 16:30

28d ago16:30

16:30

In this episode, hosts David and Steve speak with Judy Chen from Hyatt Hotels Corporation, who shares her expertise on topics ranging from disaster response in the hotel industry to labor retention strategies and major sporting events' impact on hospitality markets. Key Topics: The hospitality industry's response to Hurricane Milton, highlighting h…

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#106: Taking Indie Hotels from Good to Great | with Mandy Murry 19:02

29d ago19:02

19:02

What valuable insights does she offer for hoteliers looking to enhance their guest experience and brand presence? On this special episode, hosts David Millili and Steve Carran sit down with Mandy Murry, CEO of Hospitality Concierge. From her early days as a teenage travel agent in Salt Lake City to running the VIP torch relay program for the 2002 O…

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#105: Enabling Hotels to Take Control of Their Distribution & Personalize the Guest Journey | with Eric Lutz 16:25

30d ago16:25

16:25

In today's episode, hosts David Millili and Steve Carran sit down with Eric Lutz, CEO of Olive. A California native who started his career as an overnight front desk agent, Lutz shares his journey from hospitality operations to founding a hotel technology company. The conversation explores how Olive's personalization platform is helping hotels impr…

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#104: Streamlining Live Music & Entertainment Booking for Hotels | with Mir Hwang 16:09

1M ago16:09

16:09

Want to know how a former touring musician is disrupting the way hotels book live entertainment? In today's episode, hosts David Millili and Steve Carran sit down with Mir Hwang, CEO of GigFinesse - a groundbreaking platform revolutionizing how hotels book live entertainment. Hwang shares his fascinating journey from touring session drummer to tech…

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#103: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 2 21:40

1M ago21:40

21:40

Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear fro…

1
#102: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 1 26:10

1M ago26:10

26:10

Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode we hear from…

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#101: How to Recover Revenue from Online Travel Agencies | with Janet Ferrer 36:23

1M ago36:23

36:23

If you are using Online Travel Agencies, you are probably missing out on some of your revenue. In this episode, find out how Janet Ferrer recovered $1 Million from Expedia. Hospitality Holdings founder and President, Janet Ferrer, is an industry leader in progressive and innovative thinking. As both an on-property leader and Corporate Director of F…

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#100: Behind the Culinary Experience at Kalahari Resorts | with Chef Nicholas Shaw 24:04

1M ago24:04

24:04

What does it take to lead the culinary team at one of America’s largest indoor waterpark resorts and how do you balance tradition and innovation in an ever-evolving culinary landscape? Join hosts David Millili and Steve Carran, as they dive into the culinary world of Kalahari Resorts with Chef Nick Shaw. Discover the journey from a small-town upbri…

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#99: Recycling Soap and Saving Lives with Clean the World CEO & President Shawn Seipler 52:08

2M ago52:08

52:08

Have you ever wondered what happens to the barely-used soap bars and tiny shampoo bottles left behind in hotel rooms? In this episode, hosts David Millili and Steve Carran engage with Shawn Seipler, CEO of Clean the World, to explore how his organization is making a significant impact on global sustainability and hygiene through the hospitality ind…

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#98: Better Battery Solutions for Hospitality | with Michelle Potorski 32:10

2M ago32:10

32:10

Join hosts David Millili and Steve Carran as they welcome Michelle Potorski, VP and General Manager of Duracell Professional. The discussion dives into Michelle's career journey, including her early days with Duracell and her return to the company after stints at Gillette, Proctor & Gamble, and CVS Health. The main focus is on the role of batteries…

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#97: Worker Burnout, Housekeeper Strike, World's Top 50 Hotels, Oyo Buys Motel 6 | Hospitality Hot Topics 12:51

2M ago12:51

12:51

Join hosts Steve Carran and David Millili for the latest episode of The Modern Hotelier featuring special guest Bruce Jordan, the Managing Partner of Hotel Guest Management. This monthly show dives deep into the hottest topics in the hospitality industry. In this September edition of Hospitality Hot Topics, our expert panel discusses: The recent ac…

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#96: Improving Team Communication & Removing Language Barriers in Hospitality | with Derek Pando 34:42

2M ago34:42

34:42

How is Relay's technology improving cross-departmental communication in hotels? In this episode, hosts David Millili and Steve Carran sit down with Derek Pando, Director of Product Marketing at Relay. They discuss Relay's innovative communication devices and how they're revolutionizing operations in the hospitality industry. Derek shares insights f…

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#95: Delivering Inspiring Experiences in Iconic Places | with David Barry, President of Pursuit 45:30

2M ago45:30

45:30

How has David Barry's journey from a ski instructor to President of Pursuit Collection shaped his approach to leadership in the hospitality industry? In this engaging episode, hosts David Millili and Steve Carran sit down with David Barry, President of Pursuit Collection. Barry shares his unique journey from ski instructor to hospitality leader, of…

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#94: Paws Up Resort, Glamping, and Authentic Outdoor Experiences | with Steve Hurst 33:30

2M ago33:30

33:30

Curious about the intersection of luxury and wilderness? Ever wondered how a 37,000-acre ranch became a world-renowned resort? In this episode, hosts David Millili and Steve Carran have an engaging conversation with Steve Hurst, the Managing Director at The Resort at Paws Up. They discuss Steve's career journey from his early days as a barista to m…

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#93: Treehouse Resort & Offering Unique Travel Experiences | with Amanda Jensen 24:57

2M ago24:57

24:57

Ever wondered what it would be like to turn your childhood treehouse dreams into a thriving resort business? Join hosts David Millili and Steve Carran as they sit down with Amanda Jensen, CEO and co-founder of Sanctuary Treehouse Resort, the world's largest treehouse resort. In this captivating episode, Amanda shares the inspiring journey of how a …

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Expert Cruise Planning Tips 18:07

3M ago18:07

18:07

In today's episode of The Travel Experts Podcast, we dive into the essential steps of planning your dream cruise vacation. From selecting the perfect destination to figuring out the best gadgets to bring along, we've got you covered. Tune in as we share expert advice to help you make the most of your cruise experience and avoid common pitfalls. Key…

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#92: Charlestowne Hotels and Hospitality Career Growth | with CEO Kyle Hughey 31:59

3M ago31:59

31:59

In this episode, hosts David Millili and Steve Carran sit down with Kyle Hughey, CEO of Charlestowne Hotels, to discuss the independent hotel management landscape and Hughey's journey in the hospitality industry. In this episode, you'll learn: The appeal and challenges of managing independent hotels Charlestowne Hotels' approach to creating unique …

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#91: Setting the Standard for Dog-Friendly Hotels | with Guise Bule 41:10

3M ago41:10

41:10

How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends? In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certificatio…

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#90: 10 Best Boutique Hotels, Mercedes-Benz Skyscraper, Hotel Workers Strike | August Hospitality Hot Topics 14:10

3M ago14:10

14:10

The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals. In this episode, "August Hospitality Hot T…

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#89: Building Independent Boutique & Lifestyle Hotels | with Ethan Orley 38:47

3M ago38:47

38:47

Are you curious about what it takes to build a successful boutique hotel company from the ground up? In this episode, hosts David Millili and Steve Carran interview Ethan Orley, Founder and Managing Partner of Oliver Hospitality. Ethan shares his journey from environmental studies to real estate and hospitality, discussing how he and his partner bu…

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#88: Helping Hoteliers Use Content to Drive More Conversions | with Jason Craparo 46:49

4M ago46:49

46:49

In this episode, hosts David Millili and Steve Carran sit down with Jason Craparo, CEO of Hovr, a technology company revolutionizing guest engagement in the hospitality industry. Jason shares his fascinating journey from dishwasher to successful entrepreneur, including his experiences as a Sonic Drive-In franchisee and his time at Babson College. T…

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#87: How to Simplify Selling Spaces and Experiences for Hospitality | with Benjamin Powers 44:53

4M ago44:53

44:53

In this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality profe…

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#86: Hospitality Summer Camp, Acquisition Rumors, Computer Outage, Cookies, and more | July Hot Topics 19:11

4M ago19:11

19:11

In this episode, Steve and David are joined by guest host Mercedes Blanco from The Hotels Network. They discuss various trending topics in the hospitality industry for July, including the rumor of Hyatt acquiring Standard Hotels, an extensive computer outage affecting multiple industries including hospitality and travel, the rise of 'bleisure' (bus…

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#85: No Vacancy on The Modern Hotelier | with Anthony Melchiorri & Glenn Haussman 13:24

4M ago13:24

13:24

"No Vacancy Live from HITEC: Featuring Podcast Pioneers Glenn Haussman and Anthony Melchiorri" In this episode, podcast veterans Anthony Melchiorri and Glenn Haussman discuss their experiences and insights from attending HITEC events over the years. They reminisce about the evolution of these events and share their personal highlights, including th…

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#84: An Inside Look at the Acquisition of SHR | with Rodrigo Jimenez 7:43

4M ago7:43

7:43

In this episode, Steve Carran speaks with CEO Rodrigo Jimenez about the recent acquisition of SHR by the UK-based Access Company. Jimenez shares the excitement and opportunities brought by this merger, highlighting Access Company's diverse portfolio and their focus on the hospitality sector. He also touches on the positive buzz at the high tech tra…

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#83: Increasing Bookings Through Innovative Hotel Technology | with Rodrigo Perez Garofalo 13:31

4M ago13:31

13:31

Join us for an insightful conversation with Rodrigo Perez Garofalo, founder of Zerf Tech, live from a hospitality tech conference. In this episode, Rodrigo explores how Zerf Tech is revolutionizing hotel operations by serving as an external IT department and optimizing direct booking channels. He also introduces an AI-powered search tool designed t…

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#82: Hospitality Marketing that Drives Direct Revenue & Return Visits | with Scott Buelter 19:35

4M ago19:35

19:35

In this episode, hosts Steve Carran and David Millili sit down with Scott Buelter, founder of Ascent360, at the HSMAI Strategy Conference. Scott shares insights on how hotels and resorts can use customer data platforms to create more effective, personalized marketing campaigns. Key topics covered: The importance of integrating data from multiple sy…

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#81: Helping Hoteliers Deliver Exceptional Guest Experiences | with Alliants 23:45

4M ago23:45

23:45

Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional e…

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#80: Building Hospitality Technology with the 4 Key Stakeholders in Mind | with HotelKey 21:54

4M ago21:54

21:54

In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology. The founders share insights on ove…

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#79: Over 50 years of Innovative Accounting Solutions for Hospitality | with Jill Wilder 14:05

5M ago14:05

14:05

Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting an…

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10 Packing Tips for Every Traveler 18:39

5M ago18:39

18:39

In this episode of The Travel Expert, we delve into essential packing tips that every traveler should know. From smart strategies to avoid baggage fees to packing dual-purpose garments, we cover everything to make your next trip smoother and more enjoyable. Our expert insights will help you streamline your packing process, whether you're a frequent…

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#78: Simplifying and Securing Payment Processing & Digital Contracts for Hospitality | with Theresa Ellsworth 8:44

5M ago8:44

8:44

In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller. The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processe…

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#77: How Digital Signage Can Drive Revenue & Generate ROI for Hotels | with Xpodigital 15:06

5M ago15:06

15:06

In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities. In this episode, you'll learn: The evo…

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#76: Connecting Teams, Improving Safety, and Boosting Performance with Relay | HITEC 2024 13:59

5M ago13:59

13:59

In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication. The conversation covers emerging trends in hospitality communication, …

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#75: HITEC 2024: Industry Insider's Thoughts from the GAIN Event in Charlotte 45:43

5M ago45:43

45:43

In this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference. The episode concl…

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