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Online Retailer

Online Retailer

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Brought to you by Online Retailer, Australia’s leading retail tech conference and expo. Recorded live at Online Retailer Conference & Expo, we chat with world-class digital leaders to bring you industry insights, practical examples and actionable ideas from our incredible community of retail renegades, marketing masters and creative entrepreneurs who all want to do retail business big. Ready? Let’s talk shop.
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show series
 
Next-level customer experience is a goal for many brands. But creating innovative spaces for those next level customer experience is something else. Transforming retail physical platforms to become more impactful is high on most retailers' agendas. Though creating spaces that are unforgettable and that offer a seamless on- and off-line experience t…
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New retail means new ideas, new technology, new leaders who are thinking with new strategies. In some cases, that means strategies about people. Millennial workforces have created a cultural shift in the way retailers manage and cultivate their people. Last year Lowes, a leading Australian menswear, young menswear, and schoolwear retail chain offer…
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Most millennials are screening out brands that aren’t relevant, unique or ethical - this has created sharp growth in the rise of artisan and street brands. Eric Phu joins Marc Raco in front of a live audience on location at Online Retailer to discuss how deep authenticity can be cultivated and how to remain relevant a growing marketplace of unique …
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In a tumultuous environment of constant change it’s imperative to gain clarity on the emerging forces. While there are obvious trends arising there are also unpredictable behavioural shifts expected that will have meaningful impact on the online and off line retail market place. This podcast session will explore the next wave of digital evolution a…
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Panel: Lessons From Retail’s Most Effective Social Advertising Social Marketing continues to surprise in its integration of innovation and creativity. Generating compelling, authentic and meaningful engagement is key for retail social success. Unfortunately, there is no set social formula for any organisation, although it’s highly beneficial to hea…
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In a first for Online Retailer, NORA and Mouth Media are proud to present the NORA Podcast Series, recorded at Online Retailer Conference & Expo 2018, featuring prominent retailers discussing the latest trends, challenges and solutions in our ever changing industry.In this episode:Hear Julie Mathers (Chief Experience Office (CEO) & Founder Flora & …
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Australia’s largest global retailer Cotton On Group, known for fast-fashion, on embracing ecommerce, sustainability, and the power of connecting with the next generation…Brendan Sweeney, General Manager of Ecommerce for Cotton On Group joins Pavan Bahl and guest host Salena Knight (retail strategist, and host of the “Bringing Business to Retail” po…
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In a first for Online Retailer, NORA and Mouth Media are proud to present the NORA Podcast Series, recorded at Online Retailer Conference & Expo 2018, featuring prominent retailers discussing the latest trends, challenges and solutions in our ever-changing industry.In this episode:Why is customer experience core to what drives both Australia’s larg…
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In a first for Online Retailer, NORA and Mouth Media are proud to present the NORA Podcast Series, recorded at Online Retailer Conference & Expo 2018, featuring prominent retailers discussing the latest trends, challenges and solutions in our ever changing industry.In this episode:John Winning, CEO of The Winning Group (a fourth generation Australi…
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Recorded at Online Retailer 2017 in Sydney, here we chat with Krissie Milan Rebecca Minkoff, about developing a holistic approach to embracing the future of retail:- Leverage the store of the future and connect offline to your online business- Infuse ideas and innovation into your business with customer focused technologies- Increase the overall cu…
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Recorded at Online Retailer 2017 in Sydney, here we chat with Paula Mitchell, eCommerce Manager of General Pants about:- Understanding your local market and tailoring the experience- Centralise core content with local variances- Changing your marketing in each region to maximise results and engage the local audienceWhen it comes to e-commerce, Paul…
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Recorded at Online Retailer 2017 in Sydney, here we chat with Robin Li, Vice President, GGV Capital about what venture capitalists are really looking for, and what do you need investment for: - Technology trends and business models that excite VC the most- Understand the way VC anticipate how consumers discover, shop and buy- Special look at the Ch…
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Recorded at Online Retailer 2017 in Sydney, here we chat with Irene Falcone, founder & CEO of NourishedLife.com.au, to take a close look at the sustainability of pure-play models:- Why more and more online retailers are opening stores- Do you need a store or does the problem lie elsewhereIrene Falcone is the founder and CEO of Nourished Life. A sto…
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Recorded at Online Retailer 2017 in Sydney, here we chat with Michael Donath, Multichannel Manager, IKEA about creating a blueprint for delivering the omni-channel promise: - Build and use a single customer profile to ensure consistency across channels- Display real-time store-by-store inventory information on your webstore- Engage your customers w…
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Recorded at Online Retailer 2017 in Sydney, here we chat with Alistair Venn, Managing Director of Australian pioneering food ordering business Menulog about: - Using the speed and scale of online to grow brick and mortar businesses- Getting the marketing mix right; customer acquisition through Omni Channel Marketing- Delivering results for restaura…
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Recorded at Online Retailer 2017 in Sydney, here we chat with Brain Hay, Lead CISO Advisor – APAC, Unisys, about:- How to collaborate within the industry to tackle organised retail crime- Build a cyber crime culture in your organisation to understand security in the digital world- A view of the most compelling issues we can expect and prepare for o…
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Recorded at Online Retailer 2017 in Sydney, here we chat with Drew Green, founder of Indochino about reinventing retail through custom products, personalized experiences, on-demand manufacturing and moving from a purely online business, to a clicks and bricks model.Drew Green is a seasoned entrepreneur and expert in managing fast-paced, high-growth…
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Recorded at Online Retailer 2017 in Sydney, here we chat with Grant Arnott, Publisher of powerretail.com.au and co-founder of Click Frenzy, about the state of play of online retail in Australia, and disruptions on the horizon including; the impending arrival Amazon into the Australian market place and the rise of AI in the shopping experience.…
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Recorded at Online Retailer 2017 in Sydney, here we chat with Wayne Baskin, Deputy CEO & Chief Technology Officer, Booktopia, about optimising the checkout experience to minimise cart abandonment: - Overview of key reasons for customer cart abandonment- Design optimisation tips for increased conversion - Tools and solutions for monitoring and minim…
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Recorded at Online Retailer 2016 in Sydney, here we chat with Scott Emmons, Head of Innovation Lab, Neiman Marcus about creating the store of the future through integrating technology to enhance in-store experience.• Understand when, how, and what customers want – stay on top of the game • Infuse ideas and innovation into your business with custome…
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Recorded at Online Retailer 2016 in Sydney, here we chat with Monica Phromsavanh, CEO/Co-Founder, ModaBox about her journey from refugee to Female Entrepreneur: The Story of a Retail Disruptor • Searching for a better life and finding a niche in the market • Female entrepreneurship: build your business from the bottom up • Combine personal styling,…
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Recorded at Online Retailer 2016 in Sydney, here we chat with Natasha Ritz, Brand Communications Manager, LUSH Fresh Handmade Cosmetics about the ultimate social action plan.• Telling your authentic brand story through social media • Engaging customers and staff in your digital strategy • How to utilise social media channels to enhance your brand…
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Recorded at Online Retailer 2016 in Sydney, here we chat with Mike Wilson, Co-Founder, Tinyme about email marketing personalisation to boost performance. • Advanced remarketing and email design templates to deliver greater results• Boost results on every campaign with advanced personalization and segmentation strategies• Use email triggers to hit t…
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Recorded at Online Retailer 2016 in Sydney, here with chat with Kevin Ertell, SVP Digital, Sur la Table about going beyond the e-Store, and making Your website the hub of your brand for the future customer. • Build a community around your website to offer more than just sales • Get smart with easy website testing • Reverse showrooming in an omni-ch…
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Recorded at Online Retailer Sydney in 2016, here we chat with Lana Hopkins, Co-Founder & CEO, Mon Purse about reverse retailing: from pure-player to omni-channel.• Stores are back! Planning for expansion using physical outlets• Apply digital smarts to create an innovative and complementary store experience• Collaborative and successful example of d…
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Recorded at Online Retailer 2016 in Sydney, we chat with Kelly Stickel, Founder and CEO, Remodista about global retail disruption and cultivating women leaders within the industry.Remodista is a social think tank examining disruption in global retail and fintech. Their mission is to provide insight, education and innovation to global brands through…
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Recorded at Online Retailer 2016 in Sydney, here we chat with Jules Lund, Founder, TRIBE about embracing the rise of influencer marketing and social discovery. • Citizen marketing - Connect with your customers directly and influence their purchasing behaviour• Facilitate influencers’ advocacy for your brand and customers’ need for social discovery•…
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Recorded at Online Retailer 2016 in Sydney, we chat with Brendan Sweeney, Group General Manager E-Commerce, Cotton On Group about setting up business for international success.• Shortcuts to setting up successfully in new international markets• Localise essential elements such as design, content, language, payments, supply chain and more• Establish…
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Recorded at Online Retailer 2016 in Sydney, we chat Elle Aram, Co-Founder, Kini Swimwear about building a mass customisation swimwear brand, and managing inventory and demand forecasting.• Is Mass Customisation the holy grail?• Challenges to Implementation• Delivering Customer Value저자 Online Retailer
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Recorded at Online Retailer 2016 in Sydney, we chat with Brian Spaly, Co-Founder, TrunkClub about his journey from idea to exit in startups.• Learn how to identify emerging hot markets • Plan and execute a winning business strategy• Tailor your market offering to attract investments for a healthy exit…
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Recorded at Online Retailer 2016 in Sydney, we chat with Anna Stockley, Head of Digital for Mecca Brands, about utilising user-generated content to attract and engage customers.• Leverage rating and reviews to foster trust, authenticity • Create customers advocates and brand ambassador to spread positive word of mouth• Learn about what works and wh…
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Recorded at Online Retailer 2016 in Sydney, we chat with Anna Kismet, Head of Digital, T2 Tea about enhancing the instore experience to drive online sales. • Combine e-commerce with in-store shopping to create a connected retail experience• Connect with customers digitally when they are in-store• Drive high-efficiency buying that transforms the sho…
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