What if I told you the best way to develop and master communication skills is to shut up and stop talking? Although this may sound counter-intuitive, it’s not… and that is exactly why the vast majority of people are not great communicators.I’m a big student of communication, quickly sparking connection and building strong relationships. I’ve been c…

Are you living on other people’s time and not even knowing it. There are two different approaches to how to spend your time: reactive and proactive. Reactive time is where your focus is (involuntarily) being pulled to a particular area. Proactive time is when you are in control of where you spend your focus and work to block out distractions. Your …

When do you have your best ideas? In the middle of the night? In the shower? While walking to, or from, work? I’d venture to guess that your best ideas often come when you least expect it and while your mind is free, clear and wondering like a child through a toy store. A better question to ask is, “How can we create the circumstances to trigger a …

What does your customer experience look like? Do your customers go out of their way to tell others about it? If not, you may have some problems. To grow your business and create brand advocates, developing a remarkable customer experience is absolutely key. You may be providing value to the customer, but if they hate the process they have to go thr…

For years I hated reading. Absolutely hated it. Through-out middle and high school I just couldn’t understand how anyone could like reading. I was a much more hands-on, let’s get our hands dirty creating something type of guy. I saw reading as simply a waste of time that pulled me away from the real world. Oh how this was a mistake. Looking back, t…