Join host Hans van Dam for his conversation with Matt Buck, the banjo strummin’, guitar pickin’ CTO of Voxable, a company he founded with his wife, Lauren, in order to seize upon a market opportunity. Most of the voice solutions Matt and Lauren were seeing were pre-packaged, ready-for-implementation products; the design work was already done and li…

Perhaps you remember that moment in the 1990s when the internet and email transitioned from things only computer science majors talked about, to things everyone knew and used? It just sort of… happened. Maarten Lens-FitzGerald thinks that we're approaching a similar transition with voice assistant technology, and he’s a passionate evangelist for th…

Per Ottosson is a man on a mission. As CEO of Stockholm-based Artificial Solutions, Per wants his clients to be as productive as possible in their AI journeys. How? Join host Hans van Dam and Per discuss the challenges organizations frequently face when deciding to incorporate conversational AI. It starts with leadership that understands the value …

Empathy is a word that gets thrown around a lot, but what do people mean when they say something like “you need to be more empathetic”? In this episode, host Hans van Dam gets philosophical with author and autonomous systems architect, Phil Harvey. As is discussed in his new book—Data: A Guide to Humans—Phil talks about how empathy has been a buzzw…

We’ve all engaged with a virtual assistant or chatbot that isn’t very helpful, or is even downright annoying. So how do we improve this technology? What goes into making AI more intuitive, more natural, more helpful, more… human? Join host Hans van Dam in a fascinating discussion with Jason Gilbert, the former film maker turned character designer w…

Online marketing, eCommerce, and call centre managers face some pretty tough challenges these days. Tasked with transforming emails and calls into web traffic, this task can take a long time. And if a company’s website is lacking, visitors will leave in the middle of a transaction! This sounds like a no-win situation, but Jordi Torras, CEO and Foun…

Conversation designer Jasper Klimbie focuses a spotlight on the incredibly wide range of backgrounds writers can bring to conversation design! Jasper trained as a lawyer, studied journalism, worked as a comedian, and performed as a musician. He studied screenwriting at UCLA Film School, wrote ads, and content copy. “I was really learning the power …

In the pre- and early Google Docs age, tech companies were focused on building platforms and developing AI. Within organizations, companies were building their own internal systems. Today’s guest, Tim Porter, looks back to that age and recalls: “There was a huge focus on artificial intelligence and machine learning for the end consumer. “But what p…

Many forward-looking companies are embracing chatbots and working with skilled conversational designers to engage new markets. But global enterprises—even smaller businesses—risk damaging their reputations by not making local translation (called localization) a priority. Conversations host Hans van Dam explores this fascinating challenge with Thorb…

The two main challenges facing conversation designers are client team alignment and ensuring that clients have a good understanding of how a conversational bot will fulfil their needs. To ensure success, a conversation designer needs to get client team members on the same page, so that there’s a shared understanding of what a bot can achieve. Clien…

Sina Kahen is a voice strategist based in London and Co-Founder of TheVoiceCourse.co and Vaice. He has spent the last three years merging psychology and biomimicry with voice technology, presenting to brands such as BBC, O2, and Amazon about how to make voice experiences more emotionally intelligent. But his career started far away from voice tech.…

Diederik van Middelkoop is Executive Creative Director at Amp.Amsterdam (Amsterdam, New York and Mumbai), a music agency specializing in sonic branding, music production and music supervision with a great love for the innovative. Diederik has been a welcome speaker at many festivals, including Cannes Lions, Spikes Asia, Promax, LIA, and ADFEST, to …