In-depth conversations on technology and business with senior leaders from top global companies. Hosted by industry analyst Michael Krigsman.
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The EIU Digital Economy podcast is a monthly series examining the technologies, ideas and people driving the digitisation of the global economy. Sponsored by DXC, the podcast aims to help business leaders understand the way in which digital technology affects their companies, their teams, and their careers. Hosted on Acast. See acast.com/privacy for more information.
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Welcome to the ‘Mentorship to Thrive in a Digital Economy’ podcast, where amazing things happen!
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Will AI Change Customer Service Forever in 2025? | CXOTalk #879
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22:54Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies. Our guest is Damon Covey, General Manager of UCC at GoTo. Learn more at: www.goto.com 🔔 Don’t forget to like, subscribe, and share …
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AI Agents for Small Business: What You Need to Know | CXOTalk #878
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23:29Join Andrew Wesbecher (Powered_By) and Michael Krigsman on CXOTalk episode 878 to discuss how AI agents can help small businesses succeed in 2025. Learn from industry experts and discover the benefits of using AI technology for your SMB to stay ahead of the competition! Learn more from www.poweredby.agency =================== 🔔 Don’t forget to like…
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What If AI Could SPEED UP Clinical Trials by 90%? | CXOTalk #877
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53:40Learn about the impact of AI in healthcare in CXOTalk episode 877 on AI in clinical trials. Discover how artificial intelligence is revolutionizing clinical trials and the potential benefits for the healthcare industry. AI promises faster, safer clinical trials and better patient experiences. Clario's EVP & Chief Information Technology & Product Of…
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Will AI Agents Replace Your Entire Workforce in 2025? | CXOTalk #876
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52:15Join this deep dive into Agentic AI with Phil Fersht of HFS Research on CXOTalk episode #876. Learn about the future of AI and how it impacts business strategies.🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 Read the summary and key points: …
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AI Regulation & Innovation: Insights from the UK House of Lords | CXOTalk #875
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57:06How do top policymakers balance fostering technological advancement with necessary oversight? Join Michael Krigsman as he speaks with Lord Chris Holmes and Lord Tim Clement-Jones, members of the UK House of Lords, for a deep dive into the critical intersection of technology policy, innovation, and public trust. In this conversation, explore: -- The…
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AI in Healthcare: Reality, ROI, and Patient Outcomes | CXOTalk #874
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54:21What's genuinely working with AI in healthcare? Join Michael Krigsman with experts Dr. David Bray (Stimson Center), Teresa Carlson (General Catalyst Institute), and Dr. David Reich (Mount Sinai Health System) as they cut through the hype. Discover practical insights on: -- Integrating AI into clinical workflows -- Calculating the real ROI of AI inv…
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Mastering 5G Network Security (AI, Zero Trust, and SASE) with Palo Alto Networks | CXOTalk #873
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21:34In episode 873, we dive deep into 5G security with Anand Oswald, Sr. VP and GM of Network Security at Palo Alto Networks. Explore the transformative impact of 5G on industries and how the convergence of technologies like AI and IoT drives 5G digital transformations. Learn about managing sophisticated threats, the importance of a zero-trust approach…
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Ex Apple Engineers: The AI Future of Photography | CXOTalk #872
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59:57In episode 872 of CXOTalk, we explore the capabilities of AI-powered smartphones in professional photography. Joining us are two former Apple engineers, Ziv Atar and Tom Bishop. They are the minds behind the iconic portrait mode on iPhones and are now the founders of GLASS Imaging. They discuss how neural networks are revolutionizing smartphone cam…
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Building an AI Startup: What's Different in 2025? | #871
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57:22Discover the future of AI startups and enterprise adoption with Arvind Jain, Founder and CEO of Glean, in CXOTalk episode 871. Arvind explains: How AI startups differ from traditional software companies Strategies for rapid revenue scaling in AI-native businesses Key considerations for CIOs evaluating AI solutions Managing AI ethics, security, and …
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Telecom industry: Disruption, transformation, and customer experience with AT&T | #870
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52:52In CXOTalk episode 870, we present an exclusive interview with Jenifer Robertson, the Executive Vice President of Mass Markets at AT&T. With oversight of $100 billion in revenue and 60,000 employees, Jenifer recounts her journey from systems analytics and coding to her current leadership position. The discussion emphasizes AT&T's customer-centric s…
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Building trust in AI: A CIO's perspective | CXOTalk #869
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56:06Join Michael Krigsman on CXOTalk as leading CIO advisors Tim Crawford and Isaac Sacolick unpack actionable strategies for Chief Information Officers to thrive in the AI era. This episode dives into critical challenges and opportunities, offering insights on:Governance & Data Strategy: Prioritize robust AI governance frameworks and invest in clean, …
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In CXOTalk Episode 868, host Michael Krigsman interviews Praveen Akkiraju, Managing Director at Insight Partners, to explore the world of agentic AI. Praveen explains AI agents, their reliance on large language models (LLMs), and how they differ from traditional applications. He discusses AI agents' current state and reliability, explains the layer…
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AI Snake Oil: Princeton Professor Exposes AI Truths | #867
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57:59In CXOTalk episode 867, Princeton professor Arvind Narayanan, co-author of AI Snake Oil, reveals why many AI products fail to deliver on their promises and how leaders can distinguish hype-driven solutions from those that create value.Exploring the landscape of AI advancements, deceptions, and limitations, Narayanan explains how to detect genuine A…
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Enterprise AI: A Board of Directors Perspective | #866
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56:07How are boards of directors navigating the complex world of enterprise AI and AI adoption? Join Michael Krigsman in conversation with independent board member Adriana Karaboutis (former technology leader at Dell, Biogen, National Grid) as they dissect the current state of AI adoption across industries. Discover the key drivers and roadblocks, the t…
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AI Ethics and Trustworthy AI: Navigating Truth and Deception | #864
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57:20Artificial intelligence is reshaping the world, but how can we trust it and build ethical AI? In this episode of CXOTalk, we explore the dual nature of AI—its potential to build trust and its risks of enabling deception.Join host Michael Krigsman and our expert guests:🔹 Dr. Anthony Scriffignano – Expert in data integrity and AI detection systems🔹 D…
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Securing Critical Infrastructure: Precision AI for OT Environments | #865
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16:53How can AI protect critical infrastructure from cyberattacks? Discover practical solutions for securing operational technology (OT) and IT systems in this insightful conversation with Anand Oswal, SVP and GM of Network Security at Palo Alto Networks.Learn why over 70% of industrial organizations faced cyber-attacks last year and how precision AI is…
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AI Ethics, Governance, Responsible AI: Views from the CIA's Deputy Privacy Officer | #863
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53:02Are you navigating the complex landscape of AI ethics and governance? 🤔 In this exclusive interview, Michael Krigsman speaks with Jacqueline Acker, Deputy Privacy and Civil Liberties Officer at the CIA, to gain invaluable insights into responsible AI development and deployment.🔥 Key Takeaways You'll Learn-- The CIA's Perspective: Discover why AI et…
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