최고 Business Excellence 팟캐스트 (2024)

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Minisode #39: Exemplary Customer Service 2:39

3d ago2:39

2:39

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by David Sheldon, Head of Continuous Improvement at St John Ambulance, as he reflects on his positive customer service encounters with the NHS Blood Donation service. Listen to the full epi…

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In Conversation - Greg DeVore Top Five Tips For Training New Employees Without Pulling Your Hair Out 20:51

4d ago20:51

20:51

“...it can be done in inductions, but they're still moving to that portal because a lot of organisations are now either hybrid or remote. And so, it's not as easy as just kind of raising your hand or watching what you know Tom does and how he that he fills out a procedure or whatever it is. People need to be able to be empowered to work independent…

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How did Hill Helicopters Revolutionise the Aviation Industry? With Jason Hill at Hill Helicopters 39:00

10d ago39:00

39:00

Did you know that 20% of startups fail in their first year, and less than 50% make it to their fifth year? To help you beat the odds, Jason Hill, Chairman and Chief Engineer of Hill Helicopters, joins us in the Leading for Business Excellence studio to share his experience and views on the key ingredients for leading a startup venture. From a child…

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In Conversation - Kody Thompson Top Five Tips For Building Offshore Teams 21:03

11d ago21:03

21:03

“Usually when the business stops growing, it's my fault. And sometimes it's not that comfortable to admit that. But the truth is, if you want to get great talent to follow you, you have to be a great leader.” Kody Thompson Top Five Tips For Building Offshore Teams 1. Get your own mindset and leadership skills up to scratch, as the entrepreneur/lead…

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Minisode #38: How The Environment Shapes Communication 4:05

17d ago4:05

4:05

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Claire Miles, former CEO at Yell, as she reflects on the need for Leaders to communicate more regularly, honestly, and openly with employees. Listen to the full episode here: https://pmi.co.uk/k…

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In Conversation - Olivia Parkes Top Five Tips To Leverage Operations And Systematically Scale Any Business 19:33

18d ago19:33

19:33

“You can't delegate successfully, if you haven't followed tip number one, documenting, right. If you don’t that, you're going to spend hours on calls, trying to explain things to people, you're going to get frustrated team members, because they don't understand what they should be doing. And then you'll probably think that they're incompetent, and …

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Minisode #37: Leadership Philosophy - Confronting Fear 4:21

24d ago4:21

4:21

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Jade Wilcox, MD of Wilcox Limousines, as she unpacks her relationship with fear, the power of self-talk and addressing imposter syndrome. Listen to the full episode here: https://pmi.co.uk/knowl…

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Minisode #36: The Power of Routine Debriefing 2:31

1M ago2:31

2:31

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Matt Lindley, a commercial airline and former RAF-trained fighter pilot, as he talks about the motivational power of team debrief sessions. Listen to the full episode here: https://pmi.co.uk/kno…

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In Conversation - Rand Selig Top Five Tips For Thriving Personally and Professionally 21:28

1M ago21:28

21:28

“Too many people spend money, they don't have, to buy things they don't want, to impress people they don't like.” Rand Selig Top Five Tips For Thriving Personally and Professionally 1. Be a Lifelong Learner 2. Establish Great Habits and Routines 3. Figure out How Much is Enough 4. Leadership 5. Power to Make choices TIME STAMP SUMMARY 01:10 Persona…

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Minisode #35: Creating Space for Thinking 4:29

1M ago4:29

4:29

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark, as we explore the positive impact coaching can have on your Leadership skills and personal development. Listen to the f…

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In Conversation - John Foster Top Five Tips For Making Your Kids Savvy 21:27

1M ago21:27

21:27

“Time is always moving forward, tomorrow is going to come whether you want it to or not. And so, you need to be aware of that and you need to plan for it.” John Foster Top Five Tips For Making Your Kids Savvy 1. Failure isn't Fatal (it's essential). 2. People WANT to Meet You (and want to know, like, and trust you) 3. Don't Make an Enemy on the Way…

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The Leadership Blueprint for a Continuous Improvement Culture with Tony Tielen at Smiths Group PLC 36:24

1M ago36:24

36:24

Do you want a Leadership blueprint to help reshape your organisation's Continuous Improvement culture? Are you seeking to establish a robust Continuous Improvement methodology? Are you looking to foster a dynamic way of working? We talk to an engineering powerhouse with a global presence in 50 countries, a workforce of over 15,000, AND an award-win…

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In Conversation - Julian Harris Top Five Tips For How Leaders Can Increase Their Performance, Creativity and Wellbeing 17:40

2M ago17:40

17:40

"I believe human beings are built for growth. We're like elastic bands, you know, we're built to be stretched. It takes two things, it takes a mentality, to want to do that to want to put yourself out of a comfort zone. But then action is also required, small steps. And the more and the more small steps you do when you're trying to do something for…

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Minisode #34: Experience That Shapes Successful Leadership 5:04

2M ago5:04

5:04

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Mark Beazley, Chief Executive of The Kennel Club, as he reflects on his 12 years in the army and how it shaped his understanding of stakeholders, consensus, and direction. Listen to the …

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In Conversation - Brett Story Top Five Tips For Maximizing The Sale Of Your Business 18:07

2M ago18:07

18:07

"Drama kills deals, and this isn't a big one. It can mean drama in terms of not taking care of some of the stuff we read for instant number one, you know, a financial misstep or a tax liability or maybe you have a threatened lawsuit from a formerly disgruntled employee that you don't disclose to the buyer you forget about and there's nothing worse …

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Minisode #33: Leadership vs. Management 3:13

2M ago3:13

3:13

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Bob Pragada, CEO at Jacobs Engineering Group, as he reflects on how competence is a foundational attribute for strong management, but Leadership goes beyond that with a higher level of c…

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In Conversation - Donna Dube Top Five Tips To Dominate Your Week and Supercharge Your Online Business 16:40

2M ago16:40

16:40

"I think that there is some freedom and some flexibility there. And your staff members need to know, okay, my boss is available at this time. And you also need to know from your staff when they're available. So, if there are contractors, it might look a little different than if there are employees. But there should be some set time when everyone kn…

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Minisode #32: From Delight to Expectation – The Availability of Data 2:43

2M ago2:43

2:43

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by David Sheldon, former Head of CI at St John Ambulance, as he explores the role of data in managing and assessing the effectiveness of vaccination efforts during the pandemic. Listen to t…

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In Conversation - Dorothy Mashburn Top Five Tips For Bridging Pay Gaps Through Negotiation Excellence 18:06

2M ago18:06

18:06

“So don't discount that just because I'm learning how to negotiate today that this is one and done. It can really serve you for your life on all of your career discussions. And even sometimes, where you go to lunch, where you decide where you're going to pick dinner with your spouse, it's always helpful to have these skills in your fingertips” Doro…

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An Award-Winning Journey of Improvement with Paul Hayward at CooperVision 40:25

2M ago40:25

40:25

This isn't just a conversation; it's a masterclass in building a culture of Continuous Improvement. Join us as we delve into the remarkable transformation at leading contact lens manufacturer CooperVision, and how Senior CI Engineer Paul Hayward led his team to success at the BQF UK Excellence Awards as they took home the prestigious Excellence in …

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In Conversation - Annie Margarita Yang Top Five Tips For Personally Branding Yourself As An Industry Expert 17:23

2M ago17:23

17:23

“A personal brand is exposure, like repeated exposure to someone and what they post online, really sets the perception that other people have of you. So, you don't control what people say about you, but you can curate that perception.” Annie Margarita Yang Top Five Tips For Personally Branding Yourself As An Industry Expert 1. How does personal bra…

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Minisode #31: Conflict and Collaboration 3:38

3M ago3:38

3:38

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles. In thi…

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Minisode #30: The True Cost of Mental Health in the Corporate World 3:42

3M ago3:42

3:42

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he explains that mental health awareness in the workplace matters, not only because it’s the right thing to do, but …

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Minisode #29: Mentorship Stories That Shaped My Leadership with Suraj Patel 3:00

3M ago3:00

3:00

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Suraj Patel, Director of Lending Portfolio and Strategy Insight at Capital One, as he reflects on the influence of leaders around him. Listen to the full episode here: https://pmi.co.uk/…

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A Leadership Journey Fuelled by Curiosity with Ali Bolton of the Wye Valley NHS Trust 38:43

3M ago38:43

38:43

It doesn't take a minute with the dynamic Ali Bolton to understand why people are motivated by her as a leader. Combining enthusiasm with a method in a way that is highly compelling, Ali shares a refreshing perspective on improvement within healthcare. It's all about small-scale testing, learning from what doesn't work, and using those lessons to i…

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Minisode #28: Communicating Impact in Business Transformation with Katie Evans 2:14

4M ago2:14

2:14

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Katie Evans, Chief Marketing Officer at Burger King UK, as she shares her strategy for communicating to both employees and customers, emphasising the importance of transparency and under…

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Minisode #27: Predicting Innovation & The 4-Hour working Day with Dr Nicola Millard 4:47

4M ago4:47

4:47

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, as she talks about the concept of a four-hour workday for knowledge workers and how it could be achieved. Listen …

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Minisode #26: Flattening the Hierarchy with Daniel Crump 4:12

4M ago4:12

4:12

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Daniel Crump, Proprietor of The Greyhound Pub & Dining, as he reflects on the power of regular staff meetings and how he cultivates team engagement. Listen to the full episode here: http…

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Minisode #25: A Customer-Focused Mindset with Claire Miles 3:41

4M ago3:41

3:41

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Claire Miles, former CEO of Yell, as she reminds us that prioritising the customer outcome and end-to-end experience is key. So, let’s adopt a customer-focused mindset, remove unnecessar…

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Minisode #24: Why Authenticity Is the Best Leadership Strategy With Mark Beazley 2:58

5M ago2:58

2:58

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Mark Beazley, Chief Executive of The Kennel Club as he delves into the need for leaders to be approachable and open to feedback, creating a culture where team members feel comfortable c…

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In Conversation - Danielle Matthews Top Five Tips For Entrepreneurs 21:01

5M ago21:01

21:01

Release the outcome, you have the right to action, you do not have the right to the results of your action. Danielle Matthews Top Five Tips For Entrepreneurs 1. Be present 2. Accept the polarity of life 3. Understand your inner reaction creates the outcome 4. Look for the lesson in everything 5. Release the outcome TIME STAMP SUMMARY 01:21 Why bein…

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Minisode #23: Leadership Insights from Military Experience with Matt Lindley 3:36

5M ago3:36

3:36

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Matt Lindley, a commercial airline and former RAF-trained fighter pilot who also flew the royal family for ten years. Tune in as Matt talks about not making rushed decisions and the powe…

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In Conversation - Peter Winneke Top Five Tips For Using Philanthropy To Build Life, Purpose & Legacy 21:26

5M ago21:26

21:26

“You have got to get engaged where you're passionate.” Peter Winneke Top Five Tips For Using Philanthropy To Build Life Purpose & Legacy 1. Pause and think about your legacy 2. Think about what upsets you about your community or the world 3. Develop a structured approach to your giving 4. Get the family engaged 5. Best practice giving TIME STAMP SU…

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Minisode #22: How a Fresh Perspective can Transform Work with Estelle Clark 1:17

5M ago1:17

1:17

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join us as Estelle Clark explains how it’s often the fresh perspective that spots the metaphorical ‘ugly wallpaper’. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcas…

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In Conversation - Jacqui Brauman Top Five Tips For When A Deal Goes Pear Shaped 17:33

5M ago17:33

17:33

"You do actually need to know who to contact and know how to find the right support. And whether it is the right legal professional, or whether it is finding a mediator, or whether it is going to your business coach as the first step to find someone to be referred to. Knowing your first steps and finding the right support is really key. We don't wa…

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Minisode #21: From Values to Action - A Commitment to Sustainability with Bob Pragada 2:13

5M ago2:13

2:13

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Bob Pragada talks about the new Office of Global Climate Response and ESG at Jacobs Engineering Group. This alignment with their core values and work across sectors like infrastructure, manufacturing, a…

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In Conversation - Bruce Scheer Top Five Tips For Getting Your Sales Story Straight 16:14

5M ago16:14

16:14

“I always work with my clients to help figure out what that problem is. And then let's spotlight it. Then when you think of an analogy of a spotlight, anything that's in the spotlight is brightened up, and you can see it crystal clear...” Bruce Scheer Top Five Tips For Getting Your Sales Story Straight 1. Target the Right Buyers 2. Spotlight the Pr…

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Minisode #20: Adapting to Unconventional Customers with David Sheldon 2:14

5M ago2:14

2:14

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by David Sheldon, retired Head of Continuous Improvement at St John Ambulance and former Continuous Improvement Manager at the Environment Agency, as he shares an unusual perspective on cus…

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In Conversation - Sanjay Parasher Top Five Tips To Make Your First Million From Real Estate 19:19

5M ago19:19

19:19

“And because you've got no cash flow, you still can't leverage that… How many times have you heard people in their 60s, people in the 70s, say I'm asset rich, but cashflow poor? Yeah, happens all the time. And it's because they've injected all this money into the asset, which gives them a lot of equity, but they've started to run out of money.” San…

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Minisode #19 Purposeful Leadership Through Driving For Sustainability with Emma Howard Boyd CBE 2:59

6M ago2:59

2:59

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Emma Howard Boyd CBE, a leading voice on how we must develop systems to address climate issues and the intrinsically linked cost of living crisis, women leaders and diversity. In discuss…

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Minisode #18 The Formula for Recruitment Success with Jon Darbyshire 3:30

6M ago3:30

3:30

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Jon Darbyshire, Co-Founder & CEO of SmartSuite, as he shares the formula for attracting talented individuals without needing a large budget. Listen to the full episode here: https://pmi…

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In Conversation - Carla Fowler's Top Five Tips For Pursuing High Performance In Your Life 25:33

6M ago25:33

25:33

“I think brutal focus is the key. So, you know, often when we start to think about a performance, one of the biggest questions people come and talk to me about is like, Oh, I'm trying to do so much. I have no time. I'm trying to figure out how to fit it all in. And I think it's really interesting that when we think about performance, we often appro…

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Minisode #17 The Process of Networking with Tim Schmeisser 2:52

6M ago2:52

2:52

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark. When it comes to small talk, Tim has learned that sometimes you must push yourself out of your comfort zone and now see…

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In Conversation - Avi Wolfson Top Five Tips Brilliant Business Success Strategies To Lead With Impeccable Innovation and Galvanized Growth 18:00

6M ago18:00

18:00

“There are victories to be found even within failures. Because failure is part of the process of learning and achieving success. And through trial and error. Life is one long, ongoing boxing match. Losing one round or failing at something does not make us a failure for our entire lives. Even the greatest of the greats, Muhammad Ali, Joe Frazier, th…

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Minisode #16: Mastering the Art and Science of Sales with David Callaghan 1:49

6M ago1:49

1:49

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles. Gain v…

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In Conversation - Curt Tueffert Top Five Tips For Slaying Giants In Your Business and Personal Lives 19:47

6M ago19:47

19:47

“Third is vision. You know, there's a proverb that says, without vision, the people perish. We've got to cast a vision for what we're trying to accomplish. And so, while I tease people by saying what do you want to be when you grow up? There's a lot of truth to that. Where do you see yourself? If it's a sales culture? Where do you see your customer…

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Minisode #15: The Power of Reaching Out with Jon Manning 7:09

7M ago7:09

7:09

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he talks about strategies that can help significantly increase employee wellbeing. Listen to the full episode here: …

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In Conversation - Joe Curcillo’s Top Five Tips For Harnessing The Power Of Cross Disciplinary Thinking 23:33

7M ago23:33

23:33

“Challenge yourself. Pick something that is so far outside of your lane, something you never thought you would do because it scared you and say no, I'm going to learn this. I want to develop more skill and then set out and create that course, create that curriculum of what you're going to do to get to where you're going to be.” Joe Curcillo’s Top F…

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Minisode #14: Transitioning from Project to Process Management with Tom Greenwood 2:53

7M ago2:53

2:53

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Tom Greenwood, Group CEO at Helios Towers, as he talks about how they've built a culture of continuous improvement and the important steps to making successful changes permanent. Listen …

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In Conversation - Matt Raad Top Five Tips For Buying Websites For Income & Assets 26:31

7M ago26:31

26:31

“There is a famous saying isn't there, you always start out with the end in mind. And I guess that is very relevant to anyone listening to this podcast because we're all in business. I think that advice would flow through to even to all bricks and mortar businesses as well. What does a potential exit look like? Who would we sell it to? And how do y…

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