Designing for the Customer’s Customer with Nick Volpe, Etsy


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There’s an invisible balancing act happening in a two-sided marketplace. As a designer or product manager, how do you balance both a buyer’s and seller’s priorities? And how do you innovate on one side without disrupting the other?

Nick Volpe joins us to share how he balances these two experiences as a product designer at Etsy.

Nick gives us the inside scoop on the importance of listening to users, incorporating features that are fun and not just functional, and how Etsy experiments to constantly evolve into a better product for their users.

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