Fax Received in Error - Is this a Notifiable Privacy Breach? | Episode #067

Practice Management Nuggets

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Has this ever happened to you?

You are a clinic manager in a healthcare practice. One day, you receive a phone from a healthcare provider in another clinic.

They received a fax with patients’ health information from someone in your clinic. But the fax is not addressed to them – they received it in error.

Is this a notifiable privacy breach under Alberta’s new Health Information Act (HIA) regulations?

What should you do now?

If you work in healthcare, it is your job to manage each #PrivacyBreach with confidence, compassion, and transparency to the individuals affected by a privacy breach.

In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about mandatory privacy breach notification in your healthcare practice.

Learn NOW how to respond a #PrivacyBreach – Don’t get caught scrambling when a privacy breach happens!

Practice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don't know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.

To access all the resources and to ask Jean your questions, join us at Practice Management Success!

In This Podcast Episode Show Notes

Recorded Oct 16, 2018

You can advance the audio to these time markers:

00:58 Is this a privacy breach?

01:19 Part A: Circumstances where mandatory privacy breach notification is required

02:244 Part B: Circumstances where mandatory privacy breach notification is not required

02:50 Accessed the information in a manner consistent with his role as a health services provider and did not do it for an improper purpose;

03:00 Did not use or disclose the information beyond determining that he accessed it in error.

04:50 Sending custodian must record the privacy breach

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