3 Shifts (Dec 4 2020): Salesforce joins with Slack, Remote customer service, DTC insurance
Manage episode 313057377 series 3257312
(1) Salesforce joins with Slack, in the battle for the enterprise against big cloud players like Microsoft (0:36). (2) Advances in remote customer service – from cloud-based contact centers to chatbots (4:25). (3) Direct-to-consumer insurance is widening its reach (10:23). Read this 3 Shifts Edition: https://6pag.es/25d32. Sign up to receive free summaries of our deeply researched briefs: 6Pages.com.
챕터
1. 3 Shifts (Dec 4 2020): Salesforce joins with Slack, Remote customer service, DTC insurance (00:00:00)
2. (1) Salesforce joins with Slack, in the battle for the enterprise against big cloud players like Microsoft (00:00:36)
3. (2) Advances in remote customer service – from cloud-based contact centers to chatbots (00:04:25)
4. (3) Direct-to-consumer insurance is widening its reach (00:10:23)
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