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From the Archives: CX Recommendations from 2020
Manage episode 301770561 series 2910996
ACT-IAC에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 ACT-IAC 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
This week, The Buzz presents a recording from ACT-IAC's archives.
ACT-IAC's 2020 CX Summit occurred in a particularly challenging year for customer experience. COVID-19 spotlighted the gaps in agencies where progress hadn't happened. while also highlighting agencies where those improvements had already been made.
The virtual event was closed out by a fireside chat between Kathy Conrad and Robert Shea. They discussed Robert's role in the Presidential Election Project, how to expand the focus on CX, how to measure progress, how to improve trust in governance and how to shift to digital access.
Kathy Conrad is the Director of Digital Government at Accenture Federal Services
Robert Shea is the National Managing Principal of Public Policy at Grant Thornton Public Sector
This recording has been condensed for time.
Want to learn more about how the federal government is adapting their CX policies and strategies to meet the challenges of today? Register now for ACT-IAC's 2021 CX Summit to hear more insights: https://www.actiac.org/act-iac-event/cx-summit-2021
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Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound
144 에피소드
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